Shipping & Returns Policy


Shipping Information:

- Serving all of South Africa with a flat-rate shipping of R80 per order and FREE for orders of R700 and above.

Processing & Dispatch
- Orders are processed and dispatched within 1-2 business days from the date of acquisition, excluding weekends and public holidays.
- Upon dispatch, a confirmation email sent with tracking details will be shared, allowing you to oversee your package's journey.

Delivery Address
- Siyyavant urges you to ensure the accuracy and completeness of the shipping address.
- Regrettably, we cannot bear responsibility for delays or non-delivery due to incorrect address details.

Estimated Delivery: Typically, 2-5 business days.

Returns & Exchanges Policy:

Customer Satisfaction
- Your contentment is of utmost importance to Siyyavant. If there's any discrepancy, you're welcome to request a return or exchange within 7 days from the delivery date.

Product Condition for Returns
- For eligibility, the product must remain in its pristine, untouched state and be in its original packaging.

Initiating a Return or Exchange
- To begin the process, please contact our dedicated customer support team at Provide details of your order and the reason for the return or exchange.

Shipping Costs
- Please be aware that return or exchange shipping fees are borne by the customer, unless the return is due to a product defect or an oversight on our part.

Refund Process
- Upon careful inspection of the returned item, we commit to processing your refund or exchange within 5 business days, using the original payment method.

Refund Timeline - The duration for the refund to reflect in your account can differ based on your bank or payment provider.

Customer Service Policy

At Siyyavant, we are dedicated to providing exceptional customer service and ensuring your satisfaction with every aspect of your shopping experience. Our customer service policy outlines our commitment to serving you with excellence and addressing any inquiries, concerns, or feedback promptly and professionally. 1. Responsive Communication: We prioritize effective communication with our customers. Our customer support team is available via email, phone, and WhatsApp to assist you with any questions or issues you may have. We strive to respond to all inquiries within 24 hours during business days. 2. Product Knowledge and Assistance: Our knowledgeable team is well-versed in our exquisite fragrances and can provide detailed information to help you make informed purchasing decisions. Whether you need advice on scents or assistance with the ordering process, we are here to guide you every step of the way. 3. Hassle-Free Returns and Exchanges: We understand that sometimes preferences may change. Our flexible return and exchange policy allows you to request a return or exchange within 30 days from the date of delivery. Our team will facilitate the process and ensure your satisfaction with the resolution. 4. Order Tracking and Updates: We provide timely updates throughout your order journey, from confirmation to shipping and delivery. You will receive tracking information to monitor the status of your package and be informed of any delays or changes promptly. 5. Confidentiality and Privacy: We value your privacy and handle all customer information with the utmost confidentiality. Your personal data is protected, and we do not share any sensitive information with third parties without your consent. 6. Resolution of Issues: In the event of any issues or concerns, our customer support team will work diligently to find a satisfactory resolution. We take your feedback seriously and continuously improve our services based on your input. 7. Timely Refunds and Compensation: If eligible for a refund or compensation due to product defects or shipping errors, we process these requests promptly and ensure fair resolution. 8. Customer Feedback: We welcome and appreciate your feedback, as it helps us enhance our services and products. Your reviews and suggestions play a vital role in our commitment to continuous improvement. 9. Courtesy and Respect: We pride ourselves on providing courteous and respectful interactions with every customer. Our team members are trained to be patient, empathetic, and understanding in all communications. At Siyyavant, our customers are at the heart of what we do. We strive to go above and beyond to exceed your expectations and make your fragrance journey with us a delightful one. Should you have any questions, concerns, or feedback, please reach out to our customer support team, and we will be more than happy to assist you. Thank you for choosing Siyyavant, and we look forward to serving you with excellence.

Launch Offer

Experience luxury at its finest with Siyyavant's exclusive launch offer: 10% off all orders for a limited time only! Shop now and elevate your scent game with our premium fragrances. Limited stock available. Don't miss out!

Low Shipping Fees

Enjoy the convenience of low shipping fees on all our exquisite fragrances, making it even easier to indulge in the luxury of Siyyavant. Shop now and have your favorite scents delivered right to your doorstep without breaking the bank.

VIP Member offers

As a VIP member, enjoy exclusive access to premium benefits, personalized offers, and special discounts that elevate your experience with us.

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